What Information We Collect and Why
When you open an account, we collect the details you submit — your name, contact information, and the payment method you use, whether that is DANA, OVO or GoPay. We record transaction references linked to your wallet deposits so we can verify your account balance and
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process withdrawals correctly. We also collect device and session data — your IP address, browser type and pages visited — to detect unusual login activity and keep your account secure. If you contact support, the conversation log is retained so we can follow up on unresolved
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issues. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO and GoPay is limited strictly to what is needed to complete your transaction. We retain your account data for as long as your account is active and
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for a reasonable period afterward in line with applicable regulations, which vary depending on local law and the eligible regions in which the service operates. You can request a summary of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.